Return Policy

Odd One In products are all made to order and are custom made. You are entitled to a refund or free replacement as long as we’re notified within 14 days of the delivery date.

Returning the product is not necessary for a refund or replacement.

Conditions for a full refund or free replacement:

  • Product arrives broken.

  • Product is different to what was promised via the website or communication through emails.

  • Product arrives after stated due date.

Please note the following exceptions to our return and refund policy:

  • Discounted items are final sale and cannot be returned or exchanged.

  • Replacements aren’t available if proofs/mock-up/previews have been approved.

  • Damaged items must have no visible signs of wear or use.

Additional Information:

  • If you decide for a refund, it should be processed within 5 business days. Shipping included.

  • If you decide for a replacement, it should arrive within 1-2 weeks (Australia).

    • Shipping is covered in a replacement.

    • No need to return topper.

  • (Australia) If a topper doesn’t arrive within 1-2 weeks, it will be sent out again so long as it can reach by the due date. A refund is available if that timeline is not met.

  • Damaged items will receive a replacement and free shipping. Photo required for replacement.

Contact information:

If you aren’t happy with your order, there are two ways to get in contact: